Support
AI Customer Support Agent
Answers customer questions using only your approved company information, handles common requests and escalates complicated matters to a person.
Capabilities
- Knowledge-based answers
- Common requests
- Escalation to humans
- Tone control
- Ticket summaries
Example tasks
- “Answer: what is your refund policy?”
- “Draft a reply to this complaint”
- “Summarise this week's support themes”
Connects with
- Website chat
- Gmail
- WhatsApp Business
Every activation includes its own workspace, business knowledge, permissions, usage limits, activity log, task history and pause control. Sensitive messages wait for your approval.